Are you passionate about providing exceptional service and ensuring smooth logistics operations? We're on the lookout for a dedicated Project Logistics Customer Excellence Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving challenges, this is the perfect opportunity for you!

Your Role

Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.

Your Responsibilities

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.

• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.

• To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).

• To prepare spot quotations, data for tender documents + actively participate in commercial support.

• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.

• To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).

• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.

• To report incidents + hazards as per the relevant working instructions.

Your Skills and Experiences

• Bachelor degree

• Min. 2 years experience in related field

• Ability to converse fluently in Bahasa Indonesia and English

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Attention to detail and a proactive approach to problem-solving.

• Knowledge of freight forwarding processes and industry regulations is a plus.

• Proficiency in MS Office and relevant software applications.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.