Manager - Client Technologies (HYBRID) Job Locations

US-PA-East Petersburg Requisition ID 2024-20004

Location Name ASC - East Petersburg

County Lancaster

Category Technology

Position Type (Portal Searching) Full-Time

FLSA Status Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a Hybrid opportunity based out of our location in East Petersburg, PA Responsible for leading a team of skilled professionals to ensure the smooth operation, implementation, and support of client-facing technologies. Responsible for the end user experience as it relates to all client-based technologies. This role requires a strong combination of technical expertise, leadership skills, and a customer-centric approach. The range of accountabilities minimally covers hardware and software planning, hardware lifecycle management, vendor management, project management, Tier 2 problem resolution, set-up, integration, testing and installation.

Responsibilities

Lead and manage a team of client technology specialists, providing guidance, support, and technical expertise. Utilize performance metrics to assess individual and team performance, set performance goals, conduct regular evaluations, and identify training and development opportunities for team members. Ensure timely resolution of technical issues reported by end-users, utilizing a combination of remote and on-site support. Oversee the management and maintenance of all desktop systems, including hardware, software, and peripherals. Ensure the availability, reliability, and security of desktop infrastructure, including desktop computers, laptops, printers, and other related equipment. Develop and implement the strategic vision for client technologies, aligning it with the organization's overall IT strategy. This includes identifying opportunities for technology enhancements, evaluating emerging trends, and making recommendations for improvements. Oversee the procurement, deployment, and retirement of desktop assets, ensuring accurate and up-to-date inventory records. Implement asset management best practices to optimize hardware and software resources and minimize costs. Oversee the maintenance and optimization of client technology infrastructure, including hardware, software, and network components. Ensure proper hardware lifecycle management by monitoring equipment performance, planning for hardware upgrades, and coordinating replacements as needed to maintain the overall health of the infrastructure. Collaborate with cross-functional teams to identify business requirements and translate them into technical solutions. Work closely with stakeholders to understand their needs and provide technology solutions that align with their goals. Develop and maintain desktop support policies, procedures, and standards. Ensure compliance with organizational policies, industry best practices, and regulatory requirements. Ensure compliance with security and privacy standards, implementing robust measures to protect client data and confidential information. Develop and enforce policies and procedures for hardware security, including regular security audits, vulnerability assessments, and ensuring proper access controls. Manage vendor relationships and service level agreements to ensure the effective delivery of client technology solutions. Evaluate vendor performance and make recommendations for improvements or changes as needed. Oversee client technology projects, including resource allocation, budgeting, and st keholder management. Ensure projects are delivered on time, within budget, and meet quality standards. Identify opportunities for technology modernization, process improvement, automation, and efficiency gains within the desktop support function. Proactively explore emerging technologies and industry trends to enhance desktop support services and drive innovation. Foster a culture of innovation and continuous improvement within the team. Encourage team members to explore new technologies and approaches to enhance client experiences.

Qualifications

Education Bachelor Degree or the equivalent experience. Specialty: Computer Science, Information Technology, or a related field. (Required)

Required Experience 7 or more years IT work experience including managing team(s) responsible for desktop support function. Preferred Experience 3 or more years experience with budgeting, expense management and contract management. 3 or more years experience in managing support operation in a multi-site environment. 3 or more years proven experience in managing client technologies in a large-scale enterprise environment. Certifications Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are highly desirable. (Preferred)Knowledge, Skills, and Abilities Strong technical expertise in desktop support, operating systems, hardware, software, and mobile devices. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. Strong leadership and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail. Knowledge of IT service management principles and frameworks (e.g., ITIL).

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.