Position Summary

At Stony Brook Medicine, our Patient Access Services team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Lead is responsible for assisting the Supervisor with staff assignments and dispatching to support registration integrity and efficient patient throughput in the Emergency Room. Ensures staff courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following appropriate established processes. Validate that appropriate consents and regulatory signatures are secured from patients or designee, in accordance with prescribed workflows. The Lead adheres to strict rules of confidentiality, department, and organizational policies and procedures.

Duties of a Patient Access Lead may include the following, but are not limited to:

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
• Works to expedite registration functions according to priorities (i.e. by shortest anticipated LOS, acuity level, etc.).
• Assists a supervisor in monitoring and coordinating staff work efforts to ensure patient registrations are completed prior to discharge, assists with "on the job training" as appropriate.
• Assists a supervisor with monitoring staff's registration and financial screening time, eligibility verification, co-pay collection, and staff efficiency by conducting hourly rounding in the department.
• Completes patient registrations in real time. Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
• Assists a supervisor in re-assigning staff in response to census needs and changing priorities.
• Appropriately relays issues identified as needing higher level intervention to supervisory attention.
• Works in collaboration with supervisors and leads in shift endorsements and leadership shift coverage.

The selected candidate will be required to work weekends and holidays. Pass days for this position will fall on weekdays.

Essential Position: This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Qualifications

Required Qualifications:

• Associate's degree with one year of working experience in patient access services, medical or hospital registration.
• In lieu of degree, at least three years of demonstrated experience in patient access or related patient-facing / customer service healthcare revenue cycle role.
• Candidate must exhibit leadership qualities demonstrated by excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred Qualifications:

• Knowledge of medical terminology.
• Dispatching, billing/accounts receivable experience.
• Familiarity with medical insurance benefits, demonstrated experience in EMR computerized registration / financial / IT systems.
• Shift lead experience in hospital patient access or patient throughput highly preferred.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The starting salary for this position has been established as - $49,571 / year.

The above salary represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, all UUP positions have an additional $3,087 for location,

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.